9-1-1 Call Diversion program launches in Halton

CMHA Halton and the Halton Regional Police Service have proudly launched the 9-1-1 Call Diversion program. Operating Mondays to Fridays, 10:00 A.M. to 6:00 P.M., this program ensures that those who are experiencing low-risk mental health challenges receive the right support at the right time, while allowing 9-1-1 communicators to focus their attention on incoming emergency calls across the region.

When someone who is under mental health distress dials 9-1-1, an emergency communicator will answer their call and assess whether they require urgent help. Police, fire, and/or ambulance personnel will always be dispatched if the call is deemed an emergency. However, if the call is not urgent, the 9-1-1 communicator will request the caller’s consent before transferring them to a trained CMHA professional who will provide the individual with specialized support, care, and guidance. If the caller’s situation changes and the incident becomes an emergency, the individual will be transferred back to a 9-1-1 communicator to receive immediate help.

When you call 9-1-1, we are here.