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Quality and Client Experience
Home » Quality and Client Experience
Find out more about how we help in our spotlight video:
Client Perception of Care Survey Results 2024-2025
Our top area for improvement is communicating our feedback processes more widely.
Quality and Growth Highlights 2024-2025
Our Quality Priorities
Recent quality improvement projects have been focused on:
- Improving hand hygiene to reduce the spread of communicable diseases
- Implementing standardized assessment tools across all of our programs to identify and work towards meeting client goals
- Revising tools and messaging to support clear and consistent reporting of safety incidents to improve health and safety across the organization